Each piece is hand-sculpted in our studio. Due to the handmade process, slight variations in shape and texture make your piece unique.
Payment Methods: We accept Credit Cards, Bank Transfer, PayMe, and FPS payments through our website. Detailed payment instructions will be displayed at checkout. To pay via Octopus (App), please DM us on Instagram @muchakucha_hk
Packaging: Order will be packed in our signature boxes. Multiple items may be packed together to reduce waste. Please contact us if you require individual gift packaging (additional fees may apply).
Shipping & Fees: Local and international rates are calculated at checkout. Buyers are responsible for any local customs duties or taxes. For full details on rates and delivery times, please refer to our Shipping Policy page.
Return Policy: Due to hygiene and the handmade nature of our work, we do not accept returns for change of mind. If your item arrives damaged, please contact us within 72 hours. Please refer to our full Return Policy for details.